Delivery & Return
Delivery
Teecherz provides dependable delivery through its nationwide branch network. Delivery is free within a 20km radius of the main Post Office in any town, with delivery available further afield.
For destinations outside the free-delivery radius, any applicable delivery fee and timeframe will be confirmed when your delivery is arranged. Availability and timing may depend on the product, destination and access requirements.
To confirm whether your address falls within the free 20km area, contact your nearest Teecherz branch or WhatsApp +263 771 905 540.
Delivery dates and available times will be confirmed by the Teecherz team when your order is ready.
Please check that furniture will fit through doors, passages and stairways before delivery, and tell the team about stairs or access restrictions. Additional charges may apply if redelivery is required because the destination could not be accessed.
For delivery assistance, contact your nearest Teecherz branch or WhatsApp +263 771 905 540.
Delivery Area & Fees
There is no minimum-order-value requirement for Teecherz free local delivery.
Free delivery applies within a 20km radius of the main Post Office in any town. Outside this radius, nationwide delivery is available and any applicable fee will be confirmed when delivery is arranged.
The online checkout identifies the Teecherz delivery method, while the final delivery fee—if the address is outside the free 20km area—is confirmed by our team.
Delivery Service
Delivery service and any handling requirements are confirmed with the customer when the order is arranged.
The Teecherz team will confirm the destination, access requirements and any fee that applies outside the free-delivery area.
Delivery arrangements
Please keep access to the delivery location clear and advise the team about stairs, lifts or other restrictions before delivery.
The Teecherz team will contact you to confirm delivery arrangements.
Access requirements
Make sure furniture will fit through entrances, passages and stairways. Additional charges may apply if redelivery is required because access was not available.
To initiate delivery, we will email you that your order is ready to ship. Our delivery partner will contact you to arrange a delivery day and time window.
Delivery help
For delivery assistance, visit your nearest Teecherz branch or WhatsApp +263 771 905 540.
To initiate delivery, we will email you that your order is ready to ship. Our delivery partner will contact you to arrange a delivery day and time window.
Please measure entrances and passages before ordering. If delivery cannot be completed because the item will not fit or access is restricted, additional delivery or return charges may apply.
Please protect flooring and clear the delivery area before the team arrives. Delivery personnel cannot move existing furniture.
Contact Teecherz to confirm delivery for your address.
How long do I have to return my item?
Select items can be returned within 14 days of purchase or receipt. Custom orders cannot be returned but may be canceled within two business days after the order is placed. Custom orders may include any item where you select the finish and upholstery.
How do I return my item?
Small items may be returned to a Teecherz branch. Furniture and larger items require collection arrangements. To arrange a return, contact your nearest Teecherz branch or WhatsApp +263 771 905 540.