FAQ

Frequently Asked Questions

What payment methods do you accept?

We accept Visa, Mastercard, Ecocash, Zipit, cash and Zimswitch.

Do you offer delivery?

Yes. Delivery is free within a 20km radius of the main Post Office in any town. Nationwide delivery is available outside this radius, with any applicable fee confirmed when delivery is arranged.

What is your returns policy?

If you’re not entirely satisfied, you can return your item within 14 days of delivery, provided it is unused and in its original condition. Customized furniture made to your specifications is excluded from returns. See our Product Warranty page for full details.

Is my furniture guaranteed?

Yes, every piece comes with a 12-month guarantee against defects and workmanship issues. This doesn’t cover damage from misuse, accidents or ordinary wear and tear, and decisions are made on a case-by-case basis.

Do you offer payment plans?

Yes. We offer lay-bye in-store, and 0% deposit hire purchase for civil servants, with credit periods of up to 24 months. See Purchase Options & Services for more.

Where are your branches?

We have branches across Harare and nationwide. See our full Branch Network page to find your nearest store.

How can I contact you?

WhatsApp us on +263 771 905 540, or visit your nearest branch.